Practice Procedures and Policies

 

Our staff and continuing  professional development

• All staff members have an enhanced CRB check

• All qualified clinical staff (dentists, nurses and hygienist) ensure they carry out Continuing Professional Development to keep their skills and knowledge upto date

• All staff have further certification in Child Protection, CPR and Information Governance (how sensitive data must be handled)

• we hold regular practice meetings covering all aspects of clinical governance, patient care and general practice arrangements

 

 

We follow CODE clinical governance management charter which ensures:

• Quality assurance

• Effective cross-infection controls 

• Health and Safety in the workplace

• Safe use of x-ray equipment

• Requirements of the GDC are satisfied

• All aspects of Patient Safety are satisfied

• Data protection compliance and strict patient confidentiality

 

We are regulated by the General Dental Council and registered with the Care Quality Commission.

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Click here for Charter on Patient Safety

 

Treatment basis:

We offer private and NHS services at the practice.

 

Payment options:

Cash, cheque and all major debit and  credit cards are accepted at no additional charge.

(The practice is currently looking into offering patients payment schemes for more extensive treatment plans - please check back again for further details)

 

Complaints and Feedback:

Our reception staff are happy to answer any queries you may have and will record any helpful suggestions you may offer to improve the service we provide. You will find suggestion cards in our practice waiting areas. 

We hope that if you have a problem, it can be sorted out easily and quickly, often at the time it arises and with the person concerned.

If you feel your problem or concern cannot be resolved in this way and you wish to make a formal comment or complaint in writing, please write to the Practice Manager at our practice address. Alternatively you may ask for an appointment with the Practice Manager to discuss any concerns. It is our policy to ensure your concerns are dealt with promptly, and we aim to acknowedge a complaint within 3 working days, and to have investigated the situation if necessary within 10 working days of receiving the complaint. We will then be in a position to offer you an explanation or a meeting. An Investigation Report will be sent to you with the results of the investigation and any proposed actions and suggestions. 

If you are making a comment on behalf of someone else, we have to know you have permission to do so, to ensure we keep strictly to the rules of confidentiality. A note signed by the person concerned will be required. 

We hope that if you do have a problem you will come to us and discuss it. We believe this will provide the best chance of putting right any problems you may have and also gives us an opportunity to improve our practice and service to all our patients. However this does not affect your right to approach the Local Area Team (NHS) or Dental Complaints Service if you are dissatisfied with the results of the investigations.

 

To link directly to the GDC website click here

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GDPR Policies 

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 - Privacy Notice 

 - Privacy Notice for Children 

 - Freedom of Information Publication Scheme 

 - Complaints Policy 

 - Data Protection and Information Security Policy